Working with a certain company is a lot simpler as long as you adhere to the fundamentals. As long as you know that your issue is also a Microsoft issue, it will be much simpler to proceed with the following recommendations about Microsoft Tech Support :
Make sure that the problem is Microsoft related.
This may sound like a no brainer, but there are a surprisingly many calls/emails that are not resolved right away, as the person believed that Microsoft was responsible for solving a problem which would have better been taken elsewhere . For example, the person was facing issue connecting to the net, and received an error message advising them to get in touch with their Online Service Providers or other source . Since they are using several version of Windows, they decided to phone Microsoft Technical Support and might have wasted a significant amount of time before being redirected somewhere else . If it is not related straight to one company, they will try to deal with the problem by giving minimal instructions only.
If it is urgent, e-mail.
Live chat is also included in here too, should it be available for customers. If there are no other options, and your problem must be solved As soon as possible, you could try emailing them or request a live chat support to fix your issues immediately. There're many very particular reasons for this, the key being it's easier to get all of your thoughts organized and frame the issue exactly as you want it before hitting "Send." . All too often, people fumble over words, find language barriers coming up, or simply sit on hold listening to a few classic elevator tunes . In addition, chat support is often much better than e-mail Microsoft Tech Support, as it addresses the problems immediately. You may even ask several other questions, exactly like you would in a phone call, than you'd ask with an email.
Various departments for different problems .
Know this, and it may save you a lot of time. Have a look at the Microsoft web site and see if there is a particular Microsoft Technical Support number to call that would be better for the issue you are facing . It's no problem if you contact the wrong department, but it may somewhat slow down your progress, as they'll need to transfer you to the proper department each time. One call and one person is all you need; this should fix all your troubles if you call the right person. Before calling Microsoft, ensure that you know how Microsoft operates to avoid creating confusions. Follow the ideas above and you can easily solve your issue within a phone call's duration.
Make sure that the problem is Microsoft related.
This may sound like a no brainer, but there are a surprisingly many calls/emails that are not resolved right away, as the person believed that Microsoft was responsible for solving a problem which would have better been taken elsewhere . For example, the person was facing issue connecting to the net, and received an error message advising them to get in touch with their Online Service Providers or other source . Since they are using several version of Windows, they decided to phone Microsoft Technical Support and might have wasted a significant amount of time before being redirected somewhere else . If it is not related straight to one company, they will try to deal with the problem by giving minimal instructions only.
If it is urgent, e-mail.
Live chat is also included in here too, should it be available for customers. If there are no other options, and your problem must be solved As soon as possible, you could try emailing them or request a live chat support to fix your issues immediately. There're many very particular reasons for this, the key being it's easier to get all of your thoughts organized and frame the issue exactly as you want it before hitting "Send." . All too often, people fumble over words, find language barriers coming up, or simply sit on hold listening to a few classic elevator tunes . In addition, chat support is often much better than e-mail Microsoft Tech Support, as it addresses the problems immediately. You may even ask several other questions, exactly like you would in a phone call, than you'd ask with an email.
Various departments for different problems .
Know this, and it may save you a lot of time. Have a look at the Microsoft web site and see if there is a particular Microsoft Technical Support number to call that would be better for the issue you are facing . It's no problem if you contact the wrong department, but it may somewhat slow down your progress, as they'll need to transfer you to the proper department each time. One call and one person is all you need; this should fix all your troubles if you call the right person. Before calling Microsoft, ensure that you know how Microsoft operates to avoid creating confusions. Follow the ideas above and you can easily solve your issue within a phone call's duration.
About the Author:
Well-established companies like Microsoft and http://www.hotheadtech.com, like HotHead Tech, have had a long time to perfect their customer support and Microsoft Technical Support also . Jump over to http://hotheadtech.com/blog/remote-and-onsite-it-support-for-small-businesses/ for even more tips.
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